Guides
How Heliune thinks about omnichannel support — voice, chat, widgets, and an agent that can build beside the queue.
Omnichannel support that stays in one workspace
Voice rooms, inbox threads, widgets, and analytics in one Heliune workspace — with supervisor listen, whisper, and barge on the same call.
An AI support agent that builds the workspace
The Heliune builder agent sits in the workspace rail and drafts flows, widgets, automations, and dashboards you can still edit by hand.