An AI support agent that builds the workspace
The Heliune builder agent sits in the workspace rail and drafts flows, widgets, automations, and dashboards you can still edit by hand.
Heliune’s builder agent is not a second inbox. It lives in the right rail while you are already in a thread or on a call. You describe the object; tool calls write a flow, widget, automation, or dashboard into the workspace.
Those objects are the same ones the manual builders edit. If the draft is wrong, you open the flow or widget editor and change it. The agent does not sit in front of the source of truth.
What a tool call can create
- Chat flows for intake, routing, and refunds.
- Help widgets tied to a flow and published for embed.
- Automations that fire when a conversation changes.
- Permissioned dashboards for volume, channel mix, and quality.
What still belongs to people
Supervisors still listen, whisper, or barge on live voice. Roles still decide who can change automations and dashboards. The rail drafts; the team keeps the keys.