Heliune

Omnichannel support for professional teams — voice, chat, flows, and analytics, directed by an always-on agent.

Start workspace Talk to the builder

Voice with supervision

WebRTC rooms, recordings, and listen / whisper / barge for leads who need to stay close without taking the call.

Inbox that stays calm

Chat, email, and widget threads in one queue — compact messages, clear priority, and agents who can finish the loop.

Build beside the work

An always-on builder agent drafts flows, widgets, and dashboards while you stay in the workspace — or open the editors.

A quieter way to run support

Heliune is built for teams that want agent-native building without giving up precise control — one shell for conversations, voice, and the objects that automate them.

Start from the conversation

Open a dispute, a ringing call, or a widget handoff. Heliune keeps context attached so the next action is obvious.

Ask the side agent to build

Describe the flow or dashboard you need. Tool calls land as workspace objects you can edit by hand afterward.

Measure what the team ships

Permissioned analytics for volume, channel mix, and agent quality — composed like the rest of the product.

Guides

All guides

Omnichannel support that stays in one workspace

Voice rooms, inbox threads, widgets, and analytics in one Heliune workspace — with supervisor listen, whisper, and barge on the same call.

An AI support agent that builds the workspace

The Heliune builder agent sits in the workspace rail and drafts flows, widgets, automations, and dashboards you can still edit by hand.